Privacy Policy

We may collect the following types of information when you interact with our website, book a service, or opt in to communications:

• Contact details: name, email address, and mobile phone number.

• Booking and service details: the services you request, preferred dates and times, and team or event information.

• Communication preferences: whether you have consented to receive SMS/text messages, email, or other communications.

• Usage information: pages visited and general site activity, used to improve our services.

By providing your mobile phone number and checking the consent box (or otherwise opting in), you agree to receive recurring and non-recurring SMS/text messages from Flying Fives Fieldhouse. These messages may include:

• Appointment confirmations, reminders, and scheduling updates.

• League, tournament, and program announcements.

• Promotional offers, special events, and facility updates.

• Account and booking-related notifications.

Message frequency varies based on your bookings and the programs you join. You may receive several messages per month.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Consent is not a condition of any purchase. You may opt out at any time.

To stop receiving SMS/text messages at any time, reply STOP to any message we send. You will be unsubscribed from future text communications.

For assistance or more information, reply HELP to any message, or contact us directly using the details below.

After opting out, you may still receive non-marketing transactional messages (such as booking confirmations) where required to complete a service you requested.

We use the information we collect to:

• Provide, schedule, and confirm the services you request.

• Send SMS/text, email, and other communications you have opted in to receive.

• Respond to your inquiries and provide customer support.

• Improve our website, programs, and overall customer experience.

• Comply with applicable legal obligations.

We do not sell your personal information. We may share your information with trusted service providers who help us operate our business (for example, the text-messaging platform we use to deliver SMS messages), and these providers are required to protect your information and use it only for the purposes we authorize.

We may also disclose information when required by law or to protect our rights, safety, or property. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or storage is completely secure.

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time by contacting us.

You can update or correct your contact information, withdraw consent to SMS/text communications (by replying STOP), or request that we delete your information. To exercise any of these rights, contact us using the details below.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after a change indicates your acceptance of the updated policy.